We offer free shipping on orders over $20. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filling page once the order is settled.
How long does delivery take?
3-7 business days.
(handling time 1-3 business days, transit time 1-3 business days）
What countries do you ship to?
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out QGeeM products in the United States. They will choose the carrier that they think works best for our customers.
For other regions, we work with selected partners to secure a timely and safe delivery for our customers.
Note: If you order more than a few hundred at a time, it is necessary to contact the Customer Service to arrange delivery from our warehouse.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
For special shipping requests, please contact QGeeM customer support team by email. Please confirm your address before payment. If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped. If the product is en route, we unfortunately cannot change the shipment.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at firstname.lastname@example.org .
Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.