Q1: Why can't I charge the wireless earbuds?
- Make sure the charging case is fully charged.
- Please clean the charging contacts of the headset and charging case.
- Check whether the headset is correctly placed in the charging case.
Q2: Can I wear these earphones when swimming?
- This headset is waterproof IPX7, suitable for running and exercise. We do not recommend wearing it when swimming.
Q3: How to reset the headset when it cannot be used normally?
- Disable other Bluetooth devices except for Q63.
- Gently press the "On" button. Turn on the headset manually. Then gently press the "Off" button to turn off the headset manually.
- Press and hold the button of the earplug until the indicator light flashes. If you hear the prompt tone, the earphone will turn off and reset successfully.